IT Support

Job Detail

  • Experience 1-2 Years
  • Department Software Engineering & IT
  • Qualifications High School Diploma

Job Description

Job Overview

The IT Department supports the business by providing and maintaining all internal technological products and initiatives. This position will be responsible for setup and maintenance of desktop PCs, troubleshooting PC and software issues, and the installation and support of our internal network.

As continues to grow and evolve into a diversified technology company, we want to add the best people to our team! If you are looking for a fun and exciting career with an aggressive company, this may be the opportunity that you have been looking for.

What You Will Do

  • Setup internal company devices for end users
  • Provide computer related support to all other departments within the company
  • Respond and resolve requests submitted via internal ticketing system
  • Escalate requests to the correct group when appropriate
  • Provide regular updates on open requests
  • Document information related to requests, tasks, and projects
  • Be the face of our IT group

What You Will Need

  • High school diploma or equivalent and/or relevant experience
  • Must have a good understanding of the following:
    • Microsoft Windows Operating Systems
    • Mac OS
    • Mobile Device Operating Systems
    • Printer setup/troubleshooting
  • Must have a basic understanding of the following:
    • Client to server relationships
    • Phone Systems
    • IT Networking
    • Audio and Video technologies
    • Other Technologies
  • Must be able to:
    • Adapt to an evolving IT environment
    • Communicate clearly and effectively with end users, team, and leadership (Oral and Written)
    • Always maintain professionalism
    • Install and configure operating systems and software
    • Be self-motivated, persistent, and able to prioritize workloads

A Day in the Life

  • Visit our coffee shop to give your day a kick start. Choose coffee, a coffee specialty drink, an energy drink, tea, juice or soda. It’s all on the house!
  • Take a ride down the slide to get something from our snack bar, visit the Talladega tunnel turn complete with an actual NASCAR or maybe just admire Stan the full-sized T-Rex fossil
  • Let your ideas percolate while practicing your golf skills on one of our VirtualGreens or FullSwing virtual driving ranges. If golf isn’t your thing, play one of Mozart’s favorite games, billiards. Better yet, start a friendly shuffleboard or video game battle before you visit the Virtual Reality room to round out your afternoon.

Learn more about our Software team here!

Required skills

Related Jobs

  • IT Project Manager Full time

    2500 S. Westlake Dr., Sioux Falls, South Dakota

    We're hiring a Project Manager to join our Software Engineering & IT team to manage project scope and coordinate daily tasks as well as ensure their completion.

    June 9, 2022
  • Senior Software Engineer Full time

    2500 S. Westlake Dr., Sioux Falls, South Dakota

    Tackle challenges by developing, scaling, and supporting B2B and consumer-facing web applications and technologies that solve problems big and small.

    July 19, 2021