IT Support

Job Detail

  • Experience 1-2 Years
  • Department Software Engineering & IT
  • Qualifications High School Diploma

Job Description

Job Overview

The IT Department supports the business by providing and maintaining all internal technological products and initiatives. This position will be responsible for setup and maintenance of desktop PCs, troubleshooting PC and software issues, and the installation and support of our internal network.

As continues to grow and evolve into a diversified technology company, we want to add the best people to our team! If you are looking for a fun and exciting career with an aggressive company, this may be the opportunity that you have been looking for.

What You Will Do

  • Setup internal company devices for end users
  • Provide computer-related support to all departments within the company
  • Respond and resolve requests submitted via internal ticketing system
  • Escalate requests to the correct group when appropriate
  • Provide regular updates on open requests
  • Document information related to requests, tasks, and projects
  • Be the face of our IT group

What You Will Need

  • High school diploma or equivalent and/or relevant experience
  • Must have a good understanding of the following:
    • Microsoft Windows Operating Systems
    • Mac OS
    • Mobile Device Operating Systems
    • Printer setup/troubleshooting
  • Must have a basic understanding of the following:
    • Office 365
    • Microsoft Active Direcroty
    • Client to server relationships
    • Phone Systems
    • IT Networking
    • Audio and Video technologies
    • Other technologies
  • Must be able to:
    • Adapt to an evolving IT environment
    • Communicate clearly and effectively via oral and/or written
    • Always maintain professionalism
    • Install and configure operating systems and software
    • Troubleshoot end user devices/applications
    • Be self-motivated, persistent, and able to prioritize workloads

A Day in the Life

  • Energize your day with coffee, tea, juice, or soda. It’s all on the house!
  • Walk through our Talladega Tunnel or take a ride down the slide to grab a bite from our snack bar
  • Enjoy a lakeside lunch on our patio or grill some food in our outdoor kitchen
  • Take a break while practicing your golf skills in one of our virtual golf simulators. If golf isn’t your thing, play a game of pool, shuffleboard, or foosball!

Learn more about our Software team here!

Required skills

Related Jobs

  • Mobile Software Engineer Full time

    Sioux Falls, South Dakota

    We're hiring a Mobile Software Engineer to help develop mobile applications according to the company's software architecture standards.

    September 1, 2022
  • Senior Front End Software Engineer Full time

    2500 S. Westlake Dr., Sioux Falls, South Dakota

    Help bridge the gap between UX product designs and technical back-end data integrations while optimizing for speed and scalability.

    August 19, 2022
  • Senior Software Engineer Full time

    2500 S. Westlake Dr., Sioux Falls, South Dakota

    Tackle challenges by developing, scaling, and supporting B2B and consumer-facing web applications and technologies that solve problems big and small.

    July 19, 2021