Bilingual Customer Support Specialist

Job Detail

  • Experience Less Than 1 Year
  • Department Dealer Relations
  • Qualifications High School Diploma

Job Description

Job Overview

The Customer Support Department is a team designed to support the needs of our customers via the Toll-Free Line (TFL), email, account monitoring, and maintenance while cooperating with the other CFS Departments to ensure accounts are properly maintained. Will also support the account management needs of Carsforsale.com and our dealer base with regular outbound call campaigns.

What You Will Do

  • Handle both inbound and outbound calls from customers to problem solve and troubleshoot unique situations on their account and devices
  • Assist the customer in training of account tools and features
  • Service internal and external customers through our Internal Task System, this includes both email and phone communications
  • Documenting all activity in our Internal Tasking System

You’ll Also Need

  • Customer Service experience
  • Intermediate computer skills
  • Strong phone etiquette
  • Ability to take calls with our English and Spanish speaking customers
  • Effective listening skills
  • Excellent verbal and written communication skills
  • Ability to prioritize workloads

A Day in the Life

  • Energize your day with coffee, tea, juice, or soda. It’s all on the house!
  • Walk through our Talladega Tunnel or take a ride down the slide to grab a bite from our snack bar
  • Enjoy a lakeside lunch on our patio or grill some food in our outdoor kitchen
  • Take a break while practicing your golf skills in one of our virtual golf simulators. If golf isn’t your thing, play a game of pool, shuffleboard, or foosball!

Required skills

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