Job Overview

The Customer Service Department is a team designed to support the needs of our customer base. The primary duties include assisting our customers via taking inbound calls, email, account monitoring, while cooperating with other departments to ensure accounts are properly maintained. This position will also support our customer base with regular outbound calling campaigns.

What You Will Do

• Handle both inbound and outbound calls from customers to problem solve and troubleshoot unique situations on their account and devices
• Assist the customer in training of account tools and features
• Service internal and external customers through our Internal Task System, this includes both email and phone communications
• Documenting all activity in our Internal Tasking System

You’ll Also Need

• Customer Service experience
• Intermediate computer skills
• Strong phone etiquette
• Effective listening skills
• Excellent verbal and written communication skills
• Ability to prioritize workloads

Come Help Us Change the Game

• We’re a team of ambitious, curious people who work hard, think big, challenge the status quo, and aren’t afraid to try something new. We bring big ideas to the table, tackle tough problems, and work together to make things happen. We move fast, take ownership, support one another, celebrate the wins, and have fun along the way.
• Our one-of-a-kind workspace brings that lively culture to life, with free coffee to keep the ideas and energy flowing, an open snack table, a two-story slide, NASCAR tunnel, T-Rex fossil, virtual golf, billiards, shuffleboard, gaming, and VR—all designed to help employees recharge, build connections, and have a little fun.